Refund policy

Last Updated: August 13, 2026

At Vastrakosham, we want you to love every purchase you make with us. If you receive a damaged, defective, incorrect, or eligible product and need a return or exchange, we are here to help.

Please read the following Return & Exchange Policy carefully before placing your order.

1. Return & Exchange Period

We accept eligible return and exchange requests within 7 days from the date of delivery.

Once the 7-day period has passed, we may not be able to accept your return or exchange request.

To initiate a return or exchange, please contact our customer support team within the eligible period.

2. Eligibility for Return & Exchange

To be eligible for a return or exchange, the product must:

  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Have all original tags, labels and packaging intact.
  • Not have any stains, makeup marks, perfume smell, damage or signs of use.
  • Be returned with the original invoice/order details wherever applicable.

Products that do not meet these conditions may be rejected after quality inspection.

3. Damaged, Defective or Wrong Product

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from the product ordered
  • Missing any part or accessory

please contact us within 48 hours of delivery.

For faster verification, please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging and shipping label
  • An unboxing video, if available

Our team will review the request and, after verification, provide an appropriate resolution such as an exchange or refund, as applicable.

4. Size Exchange

If you have received the correct product but require a different size, you may request an exchange within the eligible 7-day exchange period, subject to product availability.

The product must be unused, unwashed, undamaged and have all original tags attached.

Size exchanges are subject to availability. If the requested size is unavailable, we may offer an alternative resolution.

5. Products Not Eligible for Return or Exchange

The following products may not be eligible for return or exchange:

  • Products that have been worn, washed or used.
  • Products without original tags or packaging.
  • Products with stains, makeup marks, perfume smell or other signs of use.
  • Products damaged after delivery due to customer handling.
  • Customized or personalized products, where applicable.
  • Products specifically marked as “Final Sale” or “Non-Returnable” on the product page.

For hygiene and product-safety reasons, certain categories may have additional restrictions. Please check the product description before placing your order.

6. Return Process

To request a return or exchange:

Step 1: Contact Vastrakosham customer support within the applicable return/exchange period.

Step 2: Share your order number and the required product photographs/videos.

Step 3: Our team will review your request.

Step 4: If approved, we will provide the return/exchange instructions.

Step 5: Once the returned product is received and passes our quality inspection, the applicable return, exchange or refund process will be initiated.

Please do not send any product back without receiving return instructions from our team.

7. Return Shipping Charges

If the return or exchange is due to a wrong, damaged or defective product received from our side, Vastrakosham will review the case and may arrange or reimburse the applicable return shipping as appropriate.

For returns or exchanges due to size preference, change of mind or other customer-related reasons, return shipping charges may be applicable.

Any applicable shipping or handling charges will be communicated to the customer before the return is processed.

8. Refund Policy

Once an eligible returned product is received and successfully inspected, the refund will be processed according to the applicable payment method and our refund procedure.

Refund processing time may vary depending on the payment gateway, bank or financial institution.

Shipping charges, COD charges or other non-refundable charges, where applicable, may not be refundable.

9. Exchange Processing

For approved exchanges, the replacement product will be dispatched after the returned product has been received and successfully inspected.

Exchange is subject to availability of the requested product/size.

If the requested product or size is unavailable, our team will contact you regarding the available options.

10. Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return policy after delivery.

11. Important Note

Vastrakosham reserves the right to reject a return or exchange request if the returned product does not meet the eligibility conditions mentioned in this policy.

We recommend that customers carefully check the size chart, product details, images and description before placing an order.

12. Contact Us

For any return or exchange-related assistance, please contact us through our official Contact Us page or the customer support details provided on our website.

Vastrakosham
Email: [vastrakosham@gmail.com]
Phone/WhatsApp: [+9198198 87655]

We are always happy to assist you.

Note: By placing an order with Vastrakosham, you acknowledge that you have read and understood this Return & Exchange Policy.